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Terms of Service

Our Policy

We operate a unique supplier standard which states that if the herbs are not grown on our property we then source all herbs from Australian Certified Organic producers (ACP). Whitsunday Herbal is passionate about sourcing ingredients from suppliers that are congruent with our ethics and standards.

Please remember that anything discussed here does not constitute medical advice and cannot substitute for appropriate medical care. No therapeutic claim is made or intended for any of Whitsunday Herbal products; information is for educational purposes only. 

Privacy Policy

This statement discloses the privacy practices and policies for Whitsunday Herbal. Should you have any questions about these practices and policies, please email us at Your personal data will only be used for processing and invoicing your order only. Your data is not publicly available and we will not pass it onto any third parties. We treat your information as strictly confidential!

Terms and Conditions

We hope you have a lovely experience on our website. All our teas are hand blended fresh when you place your order and packed in a tin box, unless a custom order is made of which we will pack in a stand-up pouch, we recommend you transfer this to a glass jar. Store in a dry and cool place, keep the lid firmly sealed to preserve freshness and potency. 

Intellectual Property

All texts, designs, brand names, product names, titles, graphics, video interfaces, photographs, artwork and source code including, but not limited to, the functioning look and feel of such content contained on this website is owned by its respective owners and is protected by copyright laws and various other intellectual property rights and unfair competition laws.


Before you place an order, you will need to register and then log in. Once your order has been accepted, you just pay the sum that you see at the end of the checkout process, together with the delivery fee unless you are picking up. Once you have placed an order, you will receive an email within 48 hours of your order being dispatched.

Placing an order is legally binding. For cancellations and returns in these Terms and Conditions you will need to email us within 12 hours of placing an order to advise why you are cancelling, hello@whitsundayherbal.comWe will reserve the right to either exchange with another product or refund the order. If the order has been dispatched, no refund or exchange will be offered. All due care is taken in packaging products for transport. Whitsunday Herbal takes no responsibility for goods damaged in transit.


All prices stated on our website are in Australian dollars and are exclusive of GST.

Payment Information

All orders must be paid for prior to shipping.

We accept Visa, Mastercard, ZipPay and Afterpay. 

EFTPOS is available on open public days at the property.

Shipping Rates

The majority of orders placed are processed and dispatched within 48 hours. Shipping charges are calculated at checkout if the order is under the value of $120 AUD. Orders over $120 AUD attract free shipping Australia wide.

Our shipping is through Australia Post. Registered Post service will be delivered by Australia Post and will require a signature, so please make sure there will be someone at the property to sign for it. Otherwise a card will be left and your parcel will need to be collected from your local post office.

Please Note: Australia Post only deliver from Monday to Friday. Express Post service does not require a signature, which means your parcel will be left at your home if you are not available.

Contacting Us

Best way to contact us is to email and we will respond to you promptly or for urgent matters we can be contacted on 1300 360 200 during the hours of 9.00am to 5.00pm EST, Monday to Friday. For bulk orders our fax number is +61 7 4948 3352.  Thank you for your understanding.