Placing an order is legally binding.
1. Any discrepancies must be reported within seven (7) days of receiving your order. Contact our office on 1300 360 200. It is important to note that the product must not of been opened or used. The discrepancy will be logged in our system for reference so that we can better manage your orders. No returns or exchange will be allowed after seven (7) days from receipt of your order.
2. Any problems reported after seven (7) days which are not the fault of Whitsunday Herbal will incur a 20% re-stocking fee. If a return or refund is necessary, this must fall within two (2) months of the order date. Returns will not be accepted beyond two (2) months.
3. It may be necessary for clients to return goods by Australia Post, in which case, if freight was charged on the original order then a reimbursement of return freight costs will be included in the refund/credit only if there is an error on Whitsunday Herbal's behalf.
4. International returns can also be accepted for being faulty, damaged or exchanged. To expedite the process please ensure full tracking details are provided in order to monitor the speed of the goods being sent back.
5. If an error has been made by Whitsunday Herbal with regards to the placed order, we will gladly pay for the goods at the time the re-order is lodged, which will then be credited/refunded when we receive the returned goods.
6. Errors made by clients when placing their order can be returned if reported within seven (7) days and products are unopened. This will incur the 20% restocking fee. This includes change of mind returns also. Goods must arrive in re-saleable condition. Return freight will be at the customer's expense. The 20% restocking fee covers costs of time and labour involved with returning goods to the warehouse inventory.
7. Goods must be re-packed carefully for return and the package must include a letter identifying your order number, name, contact information as well as why the goods are being returned. Whether you require a credit or a replacement, it is extremely important to provide as much detail as possible about what you are returning so that the return can be processed accurately and promptly.
8. All products must be unused when returned to Whitsunday Herbal in order to quality for a credit or refund.
9. We do not accept cancellations and returns for change of mind on purchased items.